If you are passionate about delivering exceptional levels of customer service and thrive in a fast paced environment then this is the role for you.

An experienced Sales Administrator is required to join our client’s dynamic business in the online retail/FMCG sector located in Corby.

This is a varied role that encompasses the sales order cycle from receipt of order through to despatch. You will be working as part of a team and key tasks will include:

Processing a high volume of orders daily via web portals, email and phone.
Keeping customers informed regarding the status of their orders and advising of any issues.
As part of the team, dealing with in excess of 100 calls per day ensuring that KPIs are met and excellent levels of customer service are maintained.
Providing in-depth product knowledge to customers and offering solutions to their requirements.
Liaising with colleagues to ensure sufficient stock availability.
Assigning orders to the correct courier and compiling daily manifests.
Working with couriers to ensure that all deliveries are dispatched/collected on time.
Processing proof of deliveries.
Monitoring returns and requesting refunds once goods are received.

You will have excellent communication and organisation skills, be able to prioritise a high volume workload while still offering exceptional levels of customer service.

In return you will receive a good benefits package that includes private healthcare and an excellent discount on products.

For further details please contact one2one Recruitment Ltd.