Key Ecommerce Account Handler
Location: Corby, Northamptonshire
Discipline: Office Professionals
Job type: Permanent
Job ref: 45909533
Contact Name: Northampton Office
Contact Number: 01604 647100
Our client offers an opportunity for a Key Ecommerce Account Handler to join their dedicated team based at their Head Office in Corby. The hours of work will be 09.00 to 17.00 Monday to Friday.
This varied and interesting opportunity will see you maintaining and growing current accounts ensuring that the customer remains satisfied as well as identifying areas to improve upon within the goals set down by managers & Directors.
The role requires and is not limited to the processing of orders and the prompt completion of queries, expansion of ranges on customer portfolios, project-based uploading of images and product data. The role requires a pro-active nature to succeed.
Keys Duties and Accountabilities
Promoting a culture of growth through sales across the business (including areas such as marketing, promotions and clearance).
Work with customers to maximise account growth (with the aim of hitting annual targets).
Identifying key accounts and processing orders.
Answer incoming phone calls and emails in a polite and professional manner.
Attend regular customer and team meetings.
Being knowledgeable about products and services offered by the business.
Using the Ticketing system to promptly answer queries.
Identify and rectify queries of an urgent nature.
Communicate issues effectively to department heads.
Pick and pass in-stock and paid for orders through to transport in accordance with cut-off dates/customer requirements
Respond to requests from Sales Reps, customers and colleagues in a timely manner
Key Experience and Qualifications
Self-starter who is target-driven and motivated - must be comfortable in a target-oriented environment
Excellent communication and presentation skills (telephone, written and face-to-face)
An understanding of business and online marketing
Excellent IT skills with advanced Excel experience
Organised with an understanding or Project workable to manage time effectively
For further details please contact one2one Recruitment Ltd.