Customer Services Coordinator
Location: Crick, Northamptonshire
Discipline: Office Professionals
Job type: Permanent
Salary: £23,000-£25,000 pa
Job ref: 46384722
Contact Name: Northampton Office
Contact Number: 01604 647100
Our client, a leader in their field, is looking for an experienced Customer Service Coordinator to join their growing team.
You will be working as part of a team ensuring that all clients receive exceptional levels of customer service.
Key duties will include:
Promptly dealing with and responding to customer enquiries by telephone and email.
Accurately processing customer orders in a timely manner on SAP from various sources.
Coordinating the entire process from point of order through to delivery in line with customer’s delivery requirements.
To effectively and efficiently answer service and break down requests from customers.
To manage the life-cycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and encourage them to renew.
Optimise selling potential by establishing contact and developing relationships with new and existing prospects. Cross sell and upsell where appropriate to increase parts profitability.
Provide customers with official quotations and follow up all opportunities in a timely manner.
You should have at least 3 years customer service or sales administration experience, have excellent communication, administration and customer service skills and be keen to learn.
For further details please contact one2one Recruitment Ltd.