Join a fast-growing business and lead a high-performing Customer Service team supporting major UK retailers, marketplaces, and our D2C customers.

If you're a commercially sharp, highly organised Customer Service leader who thrives in a busy, multi-channel environment—this one's for you.

What You'll Do:

Lead, coach, and develop a motivated Customer Service team

Keep SLAs tight across retail portals, email, phone, marketplaces & live chat

Own escalations for big retail accounts

Oversee order accuracy, replacements, returns & carrier investigations

Drive process improvements and spot service risks early

Report key KPIs across SLAs, accuracy, ODR, Trustpilot & more

What You'll Bring:

Proven experience leading Customer Service teams

Multi-channel/retail or dropship operations experience

Confident communicator with exceptional attention to detail

Calm under pressure, great with escalations, and commercially aware

CRM/ticketing and Excel/Sheets proficiency

Bonus Points:

Experience with major retailers, Amazon/eBay, logistics or 3PLs

Knowledge of consumer electrical products & warranty workflows

Ready to lead, elevate customer experience, and make an impact in a scaling business? We are waiting to hear from you!