Customer Service Supervisor NEW!

Location: Corby, Northamptonshire 

Discipline: Office Professionals  

Job type:  Permanent  

Salary: To £28,000 pa  

Job ref: 46756708

Contact Name: Northampton Office 

Contact Number: 01604 647100 

 Recruitment Agency in Northampton

 

 

A Customer Service Supervisor is required to join a thriving business in Corby. This is a great opportunity for an enthusiastic and motivated customer service professional to lead a team of up to 10 customer service advisors and ensure exceptional level of services are always delivered. A salary up to £28,000 is offered along with generous staff discount and private healthcare insurance.

Your day to day duties will include:

Alongside the rest of the team, dealing with more than 150 calls per day, displaying calmness and positivity from the first hour to the last. Ensuring KPI’s are met, and staff performance meets expectations.
Alongside the rest of the team, dealing with more than 200 emails per day in a clear, concise and confident manner.
Become an escalation point for difficult cases.
Providing in-depth product knowledge to customers and processing telephone orders.
Providing guidance and support to the Dispatch / Goods Out team, which is inextricably linked.
Providing feedback to the Customer Services Manager and Sales Director where necessary to suggest improvements in overall efficiency.

Your skills:-

A solid background in Customer Services is essential alongside at least 3-4 years’ experience in supervisory positions
Exceptional written and verbal communication skills
Able to de-escalate difficult situations and lead by example in busy period
To be able to work flexibly to some degree when required to meet the requirements of the business.

Please contact one2one Recruitment for further details.