Customer Service Advisor
Discipline: Office Professionals
Job type: Fixed Term Contract
Salary: £19,000-£21,000 pa
Job ref: 44053188
Contact Name: Northampton Office
Contact Number: 01604 647100
An experienced Customer Service Advisor is required to join our client’s growing business on an initial 4-6 month contract basis.
This is an extremely fast paced position where you will be interacting with trade customers and providing information in response to product enquiries.
Other tasks include:
Solving customer’s queries and complaints and express any emerging patterns on to the Customer Service Manager.
Displaying extensive knowledge of the products and services offered.
Maintaining the customer service systems on X Suite and K:Drive.
Collating information from the customers regarding faulty or damaged goods including order numbers and photos.
Maintaining records of all responses for spare parts, replacements and Homeserve attendances.
Raising any credit notes that have been agreed.
You should have exceptional customer service skills, have an excellent telephone manner with strong administration and IT skills. You will be organised and able to prioritise your workload.
For further details please contact one2one Recruitment Ltd.