Customer Service Advisor

Location: Corby

Discipline: Office Professionals  

Job type:  Fixed Term Contract   

Salary: £19,000-£21,000 pa  

Job ref: 44053188

Contact Name: Northampton Office 

Contact Number: 01604 647100 

 Recruitment Agency in Northampton

 

 

An experienced Customer Service Advisor is required to join our client’s growing business on an initial 4-6 month contract basis.

This is an extremely fast paced position where you will be interacting with trade customers and providing information in response to product enquiries.

Other tasks include:

Solving customer’s queries and complaints and express any emerging patterns on to the Customer Service Manager.
Displaying extensive knowledge of the products and services offered.
Maintaining the customer service systems on X Suite and K:Drive.
Collating information from the customers regarding faulty or damaged goods including order numbers and photos.
Maintaining records of all responses for spare parts, replacements and Homeserve attendances.
Raising any credit notes that have been agreed.

You should have exceptional customer service skills, have an excellent telephone manner with strong administration and IT skills. You will be organised and able to prioritise your workload.

For further details please contact one2one Recruitment Ltd.