An experienced Customer Service Administrator is required to join our clients fast paced, growing business in Corby.

Main purpose of the role

To interact with customers assisting and providing information in response to any fault or damage related queries. To aid in solving customer's problems and express any emerging patterns and issues recording with the Customer Service Manager.  High-quality customer care, with a calm approach and outlook to all situations should always be maintained.

Keys Duties and Accountabilities (will include but not limited to)

You will be accountable for a core range of our customers, prioritising and managing their service/faulty queries in Zendesk.
Review all claims against our returns policy, offering a solution to the customer or an explanation of any refusal.
Work with the CS Team to ensure that we are all working within our SLA and all customers are being responded to within 48 hours.
Log faulty and damaged claims on Xsuite, acknowledge back to the customer, release collection paperwork for faulty/damaged claims, raise replacement order items. 
Raise returns credits once we have the supporting paperwork confirming uplift of the faulty/damaged item(s).
Raise any compensation credit notes that have been agreed with customers.
keeping the customer updated through to final resolution.
Displays extensive knowledge about products and services.
Respond to phone and email queries and complaints in a timely manner and in accordance with the company Customer Service Policy.
Maintain the Customer Services systems on X Suite and K: Drive.
Collate information from the customers regarding faulty or damaged goods including PD numbers and photos.
Maintain records of all responses for spare parts, replacements and Homeserve attendances.

Key Experience and Qualifications

A passion for delivering high levels of customer service with the ability to show genuine empathy.
Excellent communication skills, both verbal and written.
Keen attention to detail.
Organised with the ability to balance priorities.
An adaptable, friendly team player.

For additional information on this exceptional opportunity please contact one2one Recruitment.